Frequently Asked Questions
Everything you need to know about our outdoor and country clothing collections.
What is the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number so you can follow your parcel's journey.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please visit our Returns Portal to generate a shipping label.
Are Jack Murphy coats waterproof?
Many of our signature coats, such as our heritage rainwear, are fully waterproof with taped seams. Please check the specific product description for the waterproof rating.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my tweed or waxed cotton garments?
We recommend professional dry cleaning for tweed items. For waxed cotton, do not wash or dry clean; instead, sponge down with cold water and rewax periodically to maintain water resistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.